The following terms and conditions will apply to:
Your use of our website; our supply of products and services; and our dealings with you.
By entering, accessing or using our website in any way, you agree to comply with all of our terms and conditions. In addition, when you book any products from us, you will do so subject to the terms and conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these terms & conditions and agree to be bound by them. However, if you do not or cannot accept our terms & conditions in full, you must stop using our website immediately. These terms & conditions may vary from time to time. By browsing this website you accept that you are bound by the terms and conditions current at the time when you browse or book.
We require a fully refundable £50 deposit for the duration of our work together. In the event of a late cancellation this deposit is lost and must be re-paid before another appointment can be made.
You are free to terminate our work together and have this deposit returned in full at any time.
We subscribe to the following best practice for confidentiality:
The coaching relationship is confidential between you and us in two ways:
Contact by us regarding your interaction with us with third parties including your relatives and friends will happen only with your express knowledge and consent. Exceptions may only be made in the following circumstances where minors (under 16) are involved or in the case where it is felt that you may be a danger to yourself or to others or if disclosure is ordered by a Judge, Coroner or other similar official having such powers.
Retreat and training deposits are non-refundable, however in certain circumstances the deposit may be transferred to another retreat or training. If a retreat or training is cancelled within 6 weeks of the event 50% of the full cost will be due. If a training or retreat is cancelled less than 2 weeks before the event, the full amount is due. However if we manage to fill your place at short notice, we may be able to refund your payment minus an administration fee. Balance payments must be made within the time schedules specified on our booking forms or in any agreements made. Failure to make payment within these timescales can lead to forfeiture of your deposit and cancellation of your booking,
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
We may collect, store and use the following kinds of personal data:
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
Except as provided in this privacy policy, we will not provide your information to third parties.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email (to privacy@shiningminds.co.uk) at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to privacy@shiningminds.co.uk or by post using the details found on our contact page.